Refund policy

CANCELLATION POLICY

Before your order is dispatched, we will call or message you to confirm the order. You can cancel your order at that time. Once the order has been confirmed on this call and dispatched, it cannot be cancelled.

If you need to convey a change in address or contact information after placing your order, write to us at info@jimiherballife.com, or let us know during the confirmation call. We can accommodate these changes only before your order has been shipped. Once the order has been shipped, these changes unfortunately cannot be accommodated.

RETURN AND EXCHANGE POLICY

We do not accept returns or exchanges on our products, except in the following cases:

  1. The product was damaged in transit or during delivery.

  2. The wrong product was delivered.

  3. A product is missing from your order, or there is an issue with the weight or quantity received.

If your order falls into one of these cases, we will replace the product or initiate a refund, provided you agree to the following:

1.1 You agree to write to us at info@jimiherballife.com within 48 hours of receiving the product, from your registered email ID, along with your invoice number, covering the following:

1.1.1 Clear images and a video of the damaged product, any leakage or spillage, and the outer packaging. The video must clearly show the unboxing of the package to evidence the damage, leakage, or spillage.

1.1.2 If a product is missing, the wrong product was delivered, or there is a weight or quantity issue, you agree to share clear images and video taken while unboxing the package, along with the products received, so we can review and confirm the issue.

1.2 Once these details are received, you agree to give us at least 5 working days to review your complaint and respond with a resolution. If, based on the evidence shared, we approve a replacement or refund, our team will inform you accordingly.

1.3 Where approved, any product being returned must be sent back in the same condition and packaging in which it was received. This does not apply where there is visible damage or breakage to the product container during transit, in which case the product will be replaced at no cost, provided you have shared images and video of the damage taken while unboxing.

1.4 Once a returned package is received by our warehouse team, we will carry out a quality check and validate the product weight. Approved replacements will be processed within 48 to 72 hours of this check being completed, and you will receive new tracking details by email at your registered email ID.

Jimi is not responsible for individual reactions to any specific ingredient. Every product listing on our website includes a key ingredients list. If you have a known sensitivity or possible allergy to any listed ingredient, please do not use that product. When in doubt, we recommend an allergy patch test before first use, and to discontinue use and consult a physician if irritation occurs at any time.

REFUND POLICY

Returns will only be accepted for products that have been damaged in transit, products with a physical defect, or in case an incorrect product has been shipped. An email with a video of the damaged or incorrect product must be sent within the stipulated time for us to accept the request.

Should you wish to return all or part of your order, you need to inform us within 48 hours of receipt of the products by writing to us at info@jimiherballife.com. Returns will not be accepted if the product has been used, if the seal has been broken, or if the batch or serial number has been tampered with.

On receipt of the returned product, Jimi will inspect it and validate the claim. Once approved, an eligible return or replacement will be issued. If the product is found ineligible for return, it will be couriered back to you.

If you made an online payment, we will refund the amount to your original payment source, whether debit card, credit card, bank account or wallet, within 7 working days of receiving your request. For Cash on Delivery orders, we will refund the amount to your bank account within 14 working days of requesting a refund.

For any queries on product details or usage instructions, we suggest speaking to our team by writing to info@jimiherballife.com before placing your order.

Your satisfaction is our primary goal, and we believe you will love our products, but if you are unhappy, please let us know. We want you to have a positive experience and will work with you if you are not pleased with your purchase.

Jimi is not responsible for any individual reaction to any particular ingredient. Each product description on our website includes a complete list of ingredients. People with sensitivities or possible allergies to any listed ingredient should not use that product. If in doubt, always try an allergy patch test, and if at any time irritation occurs, discontinue use and consult a physician.

If you experience a product loss such as spillage or breakage of the container, we will replace the product for you. However, if the issue is only physical damage such as a dent or a scratch on the container that does not affect the product inside, we will not be able to process a refund or return.