Shipping policy

Shipping & Order Policy

At Jimi Herbal Life, we are committed to processing and delivering your orders efficiently. Please read our Shipping & Order Policy carefully before placing an order.

Shipping Availability

We currently ship across India.
Cash on Delivery (COD) is available only for selected serviceable PIN codes.
A shipping charge of ₹50 is applicable on all Cash on Delivery orders.

Order Processing Time (Processing TAT)

Orders are processed within 1–2 business days after successful order confirmation and payment verification.
Orders placed on Sundays or public holidays will be processed on the next business day.

Production Time

Some products may require preparation or manufacturing before dispatch. Depending on the product type, customization requirements, and order quantity, the production time may vary between 15 to 20 business days.

Dispatch Time (Dispatch TAT)

Orders are dispatched after completion of the processing and production stages.
Once the order is ready, it is dispatched from our warehouse in Surat, Gujarat, within 1 business day.
Customers will receive a shipping confirmation once the order has been dispatched.

Shipping & Delivery Timeline

Orders are shipped through our trusted courier partners to serviceable locations across India.

Estimated transit time after dispatch is 5–14 business days, depending on the destination and courier network.
If courier service is unavailable for the delivery location, we reserve the right to ship the order through an alternative courier partner after informing the customer.

Please note that all shipping timelines displayed on our website are estimated and cannot be guaranteed. Customers with specific delivery deadlines are advised to place their orders well in advance.

Order Tracking

Once your order has been dispatched, tracking details will be shared via email, SMS, or WhatsApp (where applicable). Customers can use the tracking link to monitor the status of their shipment.

Delivery

Deliveries are generally made between 9:00 AM and 5:00 PM, Monday to Friday.
A signature may be required at the time of delivery.
If you are unavailable, you may authorize a family member, neighbour, or colleague to receive the shipment on your behalf.
Jimi Herbal Life is not responsible for orders accepted by an authorized person at the delivery address.

Shipping Delays

While we strive to dispatch and deliver orders within the estimated timelines, delays may occur due to:

Courier partner delays
Weather conditions
Public holidays
Natural disasters
Government regulations or restrictions
Remote or non-serviceable locations
High order volumes
Other unforeseen circumstances beyond our control

In such cases, delivery timelines may be extended. We appreciate your understanding and will provide assistance wherever possible.

Damaged or Incomplete Deliveries

Any shortage, damaged product, or incorrect item must be reported to our Customer Support Team on the day of delivery, along with supporting photographs for verification.

Shipping Charges

Shipping charges, if applicable, are displayed at checkout before payment.
Shipping charges may vary depending on product size, weight, packaging, destination, and logistics requirements.
Orders exceeding 6 kg in total shipment weight will incur applicable shipping charges regardless of order value.
Orders above ₹5,000 may also attract additional shipping charges, which will be communicated before dispatch.

Order Quantity Restrictions

Customers can purchase a maximum of 5 units per SKU through the website.
For larger quantities, customers should place orders through the Bulk Order Page or contact info@jimiherballife.com.

High-Value Orders (Above ₹5,000)

Orders above ₹5,000 require manual review and processing. Customers may be contacted for confirmation, and applicable shipping charges will be communicated before dispatch.

Free Gift Policy

Free gifts are applicable only as per the terms of the relevant promotional offer.
In case multiple free gifts are added due to a technical error, Jimi Herbal Life reserves the right to limit the free gift to the eligible offer, modify the order, or cancel and refund the order if required.